Faqs

Frequently Asked Questions.

Return /Refund policy

How long do I have to return a product after receiving it?

You have 30 days from the date you receive your order to initiate a return.

Will I get a refund if I return an item?

Yes, if your return is approved, a refund will be processed to your original payment method within 7 days. It may take an additional 3–5 business days for the refund to appear in your account, depending on your bank or credit card provider.

What should I do if I receive a defective or wrong item?

You should contact customer support immediately at support@truketo.com and provide a photo or video of the defective or wrong item so the issue can be reviewed and resolved.

Shipping policy

How long will it take to receive my order?

Orders are processed within 1–2 business days. After processing, delivery typically takes 5–7 business days, depending on your location and seasonal demand.

Do you offer international shipping?

Currently, we only ship within the United States. We’re working on expanding to international destinations in the near future.

What if my package is lost or never arrives?

If your package hasn’t been delivered after 15 business days and tracking shows it’s still in transit, please contact us with your order number. We’ll open an investigation with the carrier, and if confirmed lost, we’ll offer a replacement or a refund.

Privacy policy

What personal information does Truketo collect from customers?

Truketo may collect your name, email, phone number, delivery and payment information, browsing behavior, and purchase history. This helps us process orders, improve your experience, and provide support.

Does Truketo share or sell my personal information to third parties?

No, Truketo does not sell your personal information. We may share your data with trusted service providers (e.g., payment processors, shipping partners) strictly for business operations and only under secure conditions.

How can I manage or delete the personal data you have about me?

You can contact us at support@truketo.com to request access, correction, or deletion of your data. You can also unsubscribe from marketing emails or object to certain data uses depending on your location.